Terms & Conditions

Privacy Policy

é SALON regards customer privacy as an important part of our relationship with our customers. The following privacy policy applies to all é SALON users, and conforms to Internet privacy standards.

 

If you have questions or concerns regarding this statement, you should first contact é SALON at 02 9487 8011 or 02 9487 8022.

Collection of Information


In order to use the é SALON website, we may require information from you in order to provide the best service possible.


All correspondence may also be collected and stored, particularly in regard to sales, support and accounts, including Email.


Any information collected by é SALON is collected via correspondence from you or your company. This may be via the telephone, email, mail, fax or directly through our website.

Use of Collection Information

Any details collected from é SALON customers is required in order to provide you with our products and/or services, and a high level of customer service.

 

Correspondence is recorded in order to provide service references, and to assist in our staff development.

Storage of Collected Information


The security of your personal information is important to us. When you enter sensitive information (such as credit card numbers) on our website, we encrypt that information using secure socket layer technology (SSL). When Credit Card details are collected, we simply pass them on in order to be pro- cessed as required. We never permanently store complete Credit Card details.

 

We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it.

 

If you have any questions about security on our Website, you can email us at hello@esalonhair.com.

Access to Collected Information

If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, delete or deactivate it by emailing us at hello@esalonhair.com.

Orders

If you purchase a product or service from us, we may request certain personally identifiable information from you. You may be required to provide contact information (such as name, email, and postal address) and financial information (such as credit card number, expiration date).

 

We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.

Communications


é SALON uses personally identifiable information for essential communications, such as emails, accounts information, and critical service details. We may also use this information for other purposes, including some promotional Emails. If at any time a customer wishes not to receive such correspondence, they can request to be removed from any mailing lists by emailing us at hello@esalonhair.com.

 

You will be notified when your personal information is collected by any third party that is not our agent/service provider, so you can make an informed choice as to whether or not to share your information with that party.

Third Parties


é SALON may at its discretion use other third parties to provide essential services on our site or for our business processes. We may share your details as necessary for the third party to provide that service.

 

These third parties are prohibited from using your personally identifiable information for any other purpose.

 

é SALON does not share any information with third parties for any unknown or unrelated uses.

Legal


We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Website.

Links


Links on the é SALON site to external entities are not covered within this policy. The terms and conditions set out in this privacy statement only cover the domain name of www.esalonhair.com.au.

Changes to Privacy Policy


If we decide to change our privacy policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by email, or by means of a notice on our homepage.

é SALON Security Policy


é SALON uses Stripe for its online credit card transactions. Stripe processes online credit card transactions for thousands of Australian merchants, providing a safe and secure means of collecting payments via the Internet. All online credit card transactions performed on this site using the Stripe gateway are secured payments.

  • Payments are fully automated with an immediate response.
  • Your complete credit card number cannot be viewed by é SALON or any outside party.
  • All transactions are performed under 128 Bit SSL Certificate.
  • All transaction data is encrypted for storage within Stripe bank-grade data centre, further protecting your credit card data.
  • Stripe is an authorised third party processor for all the major Australian banks.
  • Stripe at no time touches your funds; all monies are directly transferred from your credit card to the merchant account held by é SALON.

Delivery Policy


After ordering online, you will receive an email confirmation from é SALON containing your order details (if you have provided your email address). We will normally confirm receipt of your order within a few minutes of ordering. We will attempt to send your goods via Australia Post within 1 – 3 working days; however if goods are unavailable for delivery it may take a little longer. Regular postage can arrive between 1 – 6 working days depending on your location. Express postage can arrive between 1 – 3 working days depending on your location. Delivery times are subject to Australia Post’s terms and condition and may experience delays during peak periods.


If you wish to query a delivery please contact us at hello@esalonhair.com.

Refund & Returns Policy


é SALON does not exchange or refund any goods unless they are damaged or faulty. Please email us at hello@esalonhair.com within 7 days of receiving your goods if you believe they are damaged or faulty so that we can resolve any problems.

 

This refund policy does not apply to goods which have been opened, used or damaged by the customer, including the packaging. All products must be returned in their original condition.

 

All postage costs that the customer incurs to return a damaged or faulty item will be refunded to their original payment method. We recommend that you return the product via Registered Post and that you pre pay all postage.

 

You assume any risk of lost, theft or damaged goods during transit & therefore recommend you take out shipment registration of insurance with your postal carrier. é SALON will not be responsible for parcels lost or damaged in transit if you choose not to insure. Insurance costs are not reimbursed.

 

In the event that the refund is agreed, é SALON will refund the appropriate amount to the original payment method for the purchase.